Q1: Is there a discount for larger orders?
A1: For new customers, There is a small discount, but when the
value of the order is increased, we will provide a larger discount,
For previous customers, we are happy to provide a discount for your
loyalty. Please enquire.
Q2: How long does it take to get my order after I have paid?
A2: Delivery time depends on the mode of shipping. We generally
ship via DHL, FEDEX, UPS, TNT, or DHL, which delivers to you in a
very short period. We will provide tracking information to you when
the order is shipped.
Q3: I have still not received my item after 5 days, what should I
A3: Please understand that you order is being shipped from another
country and may take longer than 5 days depending on the method
used to ship, the carrier’s deadlines, non-business days, and
Holidays, Please follow the order by tracking it with the tracking
number we will provide. If there is a further issue with the order
not being delivered, please contact us through a message or email.
Q4: If the item I received is different from the picture, what do I
A4: The picture only show some of our Diamond and pearl bracelet,
so please confirm the order with a picture before ordering. If you
are still not satisfied, please contact us to satisfy your needs.
Q5: What I received is different size from picture, how can I do?
A5: Mostly, our size is normal, please confirm the size with saler
before order, If have yourself idea size, please make a deal with
If we sent size different with before, please contact with sale
soon, we will remark the designs, will post correct size to you or
send you gether with next order,
Q6: The Diamond and pearl bracelet I received is broken. What
should I do?
A6: Every piece of jewelry is thoroughly inspected before being
packed and is carefully packed before we ship it. Please know that
once it leaves our factory. We are not in charge of the handling
through the shipping service and they may handle the package
roughly. We will do our best to label the package appropriately to
avoid any damage. Please contact us with picture of the damages and
we will help you to resolve this issue.